01Information we collect
We may collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, and other contact details.
- Project Information: Details related to your business, project requirements, and communication history.
- Contact Form Data: When you use the contact form on our website, we collect your name, email address, website (optional) and your message.
- Technical Data: When you visit our website, our hosting provider automatically records basic technical information in its server logs, such as your IP address, browser type and the pages requested. This is used to deliver the website and keep it secure. We do not use cookies, analytics or tracking technologies to collect information about you.
02How we use your information
We use your personal information for the following purposes:
- Responding to Enquiries: To reply to messages you send us through our website contact form or by email.
- Service Delivery: To communicate with you, provide our services, and manage project-related activities.
- Billing and Payments: To process payments and manage invoices for services rendered.
- Marketing Communications: To send you updates, offers, and information related to our services, if you have opted in to receive such communications.
- Website Operation and Security: To deliver our website, keep it secure, and filter out spam submissions to our contact form.
03Legal basis for processing
We rely on the following legal bases to process your personal information:
- Contractual Necessity: To fulfill our contract with you and provide the agreed-upon services.
- Legitimate Interests: For business purposes such as improving our services, direct marketing, and protecting our legal rights.
- Consent: Where we have obtained your consent, particularly for marketing communications.
- Legal Obligations: To comply with legal requirements, such as financial record-keeping and reporting.
05Data security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or loss. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
06Data retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
07Your data protection rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to Restriction: You can request that we limit how we use your personal data.
- Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
- Right to Data Portability: You can request a copy of your data in a commonly used format to transfer to another service provider.
To exercise any of these rights, please contact us at hello@layer2.studio.
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would, however, appreciate the chance to deal with your concerns first.
09Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check this page regularly to stay informed of any updates.
10Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Layer2 Studio LtdBroad Oaks, Wyke Road, Gillingham, Dorset, SP8 4NG
Email: hello@layer2.studio